FAQs

How long does it take to process my order?

Your order will be processed within 48 hours of receipt of your signed agreement and deposit.

When does my install get scheduled?

Your Account Representative will contact you within five business days to confirm the details of your order and schedule your installation date.

Do you re-confirm your installation dates?

You will hear from our production department three business days prior to your scheduled start date to re-confirm your installation.

Do I need to be home during the installation? 

On the first day of installation, we ask that you be available for approximately 15 to 30 minutes for a final review of the layout.

How long will my installation take?

A typical residential installation will be completed in one to five days.

Will my yard be left open?

Your yard may be left open overnight. Typically, we will have the project completed the following day.

What is your warranty?

FenceMaxx offers a one-year craftsmanship warranty and guarantees that all materials used for installation will be defect free for the period of one year. FenceMaxx is not responsible for facilitating any extended manufacturer’s warranties on any products. All building materials and project components other than wood are subject to the manufacturer’s warranty. Wood fences are not guaranteed against cupping, warping, shrinking or other changes that are characteristic of wood that is exposed to the elements. View additional warranty information. 

How long after I order will my fence be installed? 

FenceMaxx team members will do everything possible to ensure a smooth and easy installation. Out of stock and special order items take longer to receive and could affect your installation date accordingly. Installation lead times vary by season.

What happens if weather affects my installation date?

If your installation date is affected by inclement weather you will be placed in our first available slot that is most convenient for you.

What’s underground?

We don’t know either! However, we use an under ground detection service to help ensure a safe installation.

Do you offer staining or painting?

Yes! FenceMaxx does offer staining and painting services. We recommend staining or painting your new fence within 1 year from installation. We are focused on making sure that your project is installed flawlessly to last a long time.

What is a "proper footing"?

A "proper footing" will vary depending on the product being installed and conditions which we are installing. We always make sure to go above and beyond the recommended footing for every product and condition to ensure the longevity of your new fence and/or gate.

Why "three backer rails"?

We use Three Backer Rails on all of our wood fences. A third rail adds support and we wouldn't recommend installing without one.